Allure — Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Allure mobile application, web app, and related services (together, the "Service"), operated by ALLURE EXPERIENCE P.C. (Greek legal name: ALLURE EXPERIENCE I.K.E., distinctive title "ALLUREXP"), a private company (IKE) incorporated in Greece, with registered seat at Emmanouil Dimela 74, 16674 Athens, Greece, Γ.Ε.ΜΗ. 194817609000 and VAT/ΑΦΜ EL803335274 (referred to below as "Allure", "we", "us", "our"). By creating an account or using the Service you agree to these Terms.

1. Accounts and eligibility

You must be at least 16 years old to create an Allure account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

2. The Service

Allure offers three complementary experiences:

• Guest: receive a QR pass, enjoy automatic discounts at partner venues, and optionally tip hosts and venue staff.
• Host: invite guests using the Allure pass, earn commission on their qualifying partner-venue spend, and receive voluntary guest tips.
• Venue Owner / Staff: accept payments via Allure, track analytics, and receive payouts.

Allure is a technology marketplace and intermediary only. We suggest independent hospitality venues to guests based on partnership. We do not operate, manage, employ staff at, or otherwise control any partner venue. Our role is to facilitate the connection between guests and venues — not to act as the venue, as a travel agent, or as a guarantor of the guest experience.

2a. Venue independence and guest safety

Every partner venue is an independent business operating under its own licences, management, and legal obligations. Once you arrive at a venue, the venue is solely and exclusively responsible for:

• The quality, preparation, and safety of all food and beverages served, including the management of allergens, dietary restrictions, and intolerances.
• Any illness, allergic reaction, food poisoning, injury, or adverse health event suffered on the venue's premises or as a result of consuming the venue's products.
• Compliance with all applicable food-safety, health, hygiene, fire-safety, licensing, and consumer-protection laws in force at the venue's location.
• The overall guest experience, staff conduct, and conditions at the venue.

Allure accepts no liability whatsoever for any of the above. If you have a health condition, allergy, or dietary restriction, you must communicate this directly to the venue before or upon arrival — Allure does not relay guest health information to venues and has no obligation to do so. By using the Service you acknowledge that the contractual relationship for the hospitality service is between you and the venue, not between you and Allure.

3. Payments and fees

Guest payments are processed by our licensed payment institution Viva Payment Services S.A. ("Viva Wallet"). Viva Wallet splits every authorised transaction in real time — Allure never takes custody of the venue's share of any transaction. The Allure marketplace fee is disclosed to guests at checkout and to venues in the venue dashboard.

Venues receive the net amount (bill minus the Allure marketplace fee, minus guest tips left to staff, minus Viva Wallet card-processing fees). Where a venue connects a plain IBAN (non-Viva) as its payout destination, an additional €0.80 per transaction is retained by Allure to cover the SEPA payout cost incurred by Viva Wallet; this is disclosed to the venue on the payout-connection screen.

Hosts earn a referral commission on qualifying guest spend at partner venues, plus any voluntary guest tips, plus an optional share of the monthly host pool if they qualify under the rules published in the host dashboard. Host payouts are made monthly to the host's own IBAN. Hosts must provide a valid tax identifier (ΑΦΜ / TIN) before the first payout is released — see Section 4 of the Host Listing Agreement.

All amounts are in Euros unless stated otherwise. Allure does not guarantee the availability or quality of any partner venue; your relationship with the venue is governed by the venue’s own terms.

4. Refunds

Allure does not process refunds and is not able to do so. Here is why: every guest payment is split in real time by our licensed payment processor (Viva Wallet) at the moment of authorisation. The venue's share is routed directly and immediately to the venue's own bank account or Viva Wallet merchant account. Allure never takes custody of those funds. Because the money goes directly to the venue, only the venue can issue a refund.

If you are unhappy with a transaction — whether due to poor service, a product issue, an illness, or any other reason arising from the venue's operations — you must raise the refund request directly with the venue. Allure can, at its discretion, facilitate communication between you and the venue through the in-app support channel, but this does not create any obligation on Allure to compensate you or to intervene in the venue's commercial decisions.

If you believe a transaction is fraudulent (i.e. you did not make the payment at all), contact contact@allurexp.com within 30 days and we will investigate with Viva Wallet.

5. Acceptable use

• No fraudulent, abusive, or illegal behaviour.
• No scraping, reverse-engineering, or interfering with the Service.
• No impersonation of other users, venues, hosts, or Allure staff.
• No misuse of QR passes (sharing passes for fraudulent discounts).

We may suspend or terminate accounts that violate these rules, with or without notice.

6. Intellectual property

Allure, the Allure logo, and all Service content are owned by ALLURE EXPERIENCE P.C.and protected by applicable trademark and copyright laws. You retain ownership of any content (reviews, photos, messages) you submit, but you grant Allure a worldwide, royalty-free licence to display and distribute that content within the Service.

7. Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind. Allure makes no representation that any partner venue meets any particular standard of quality, safety, hygiene, or suitability for your specific needs.

Allure expressly disclaims all liability for:

• Any personal injury, illness, allergic reaction, food poisoning, or adverse health event arising from your visit to, or consumption of products at, a partner venue.
• Any loss, theft, damage to property, or accident that occurs on a venue's premises.
• The accuracy, completeness, or fitness for purpose of any venue's menu, allergen information, or product descriptions.
• Any failure by a venue to honour an Allure pass, apply the correct discount, or deliver the expected level of service.
• Any act or omission of a venue's staff, management, or third-party suppliers.

To the maximum extent permitted by applicable law, Allure's aggregate liability for any claim arising out of or relating to these Terms — including claims connected to a venue visit — shall not exceed the greater of (a) €100 or (b) the total fees you paid to Allure in the 12 months preceding the claim. This cap applies regardless of the legal theory on which the claim is based (contract, tort, statute, or otherwise).

Nothing in this section limits liability that cannot be excluded under applicable mandatory law (including statutory consumer rights in your country of residence).

8. Governing law

These Terms are governed by the laws of Greece. The competent courts of Athens, Greece, have exclusive jurisdiction over any dispute, without prejudice to mandatory consumer- protection rules that may grant you additional rights in your country of residence.

9. Changes

We may update these Terms. Material changes will be announced in the app at least 14 days before they take effect.

10. Contact

ALLURE EXPERIENCE P.C.
Emmanouil Dimela 74, 16674 Athens, Greece
Γ.Ε.ΜΗ. 194817609000 — ΑΦΜ EL803335274
Phone: +30 698 376 7046
Email: contact@allurexp.com
See also our Privacy Policy and our Legal / Imprint page.