Allure — Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Allure mobile application, web app, and related services (together, the "Service") operated by the operators of allurexp.com. A formal corporate entity is in the process of registration and this section will be updated with the registered company name once available. By creating an account or using the Service you agree to these Terms.

1. Accounts and eligibility

You must be at least 16 years old to create an Allure account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

2. The Service

Allure offers three complementary experiences:

• Guest: receive a QR pass, enjoy automatic discounts at partner venues, and optionally tip hosts and venue staff.
• Host: invite guests using the Allure pass, earn commission on their qualifying partner-venue spend, and receive voluntary guest tips.
• Venue Owner / Staff: accept payments via Allure, track analytics, and receive payouts.

3. Payments and fees

Guest payments are processed by our licensed payment institution Viva Wallet. Allure collects a service fee disclosed at checkout. Venues receive the net amount after processing fees, Allure fees, and staff tips. Hosts receive commission according to their current host tier (0.5% base, 2% unlocked tier; additional higher tiers may be introduced in the future).

All amounts are in Euros unless stated otherwise. Allure does not guarantee the availability or quality of any partner venue; your relationship with the venue is governed by the venue’s own terms.

4. Refunds

Refund requests for venue transactions must be made directly with the venue. If a transaction is confirmed fraudulent, contact contact@allurexp.com within 30 days.

5. Acceptable use

• No fraudulent, abusive, or illegal behaviour.
• No scraping, reverse-engineering, or interfering with the Service.
• No impersonation of other users, venues, hosts, or Allure staff.
• No misuse of QR passes (sharing passes for fraudulent discounts).

We may suspend or terminate accounts that violate these rules, with or without notice.

6. Intellectual property

Allure, the Allure logo, and all Service content are owned by Allure Experience Ltd. and protected by applicable trademark and copyright laws. You retain ownership of any content (reviews, photos, messages) you submit, but you grant Allure a worldwide, royalty-free licence to display and distribute that content within the Service.

7. Disclaimer and limitation of liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by applicable law, Allure's aggregate liability for any claim arising out of or relating to these Terms shall not exceed the greater of (a) €100 or (b) the total fees you paid to Allure in the 12 months preceding the claim.

8. Governing law

These Terms will be governed by the laws of the jurisdiction where the operator is formally registered, once registration is complete. Until then, disputes will be handled in good faith through direct communication with the operator. Your mandatory consumer-protection rights in your country of residence remain unaffected.

9. Changes

We may update these Terms. Material changes will be announced in the app at least 14 days before they take effect.

10. Contact

Allure (the operators of allurexp.com)
Email: contact@allurexp.com
See also our Privacy Policy.