Support

We’re here when you need us.

Most answers live below. If something’s still unclear, message us directly and we’ll reply within one business day.

Send us a message

Drop into the contact form and we’ll route it to the right team.

Email support

Prefer email? Reach us anytime at contact@allurexp.com

Read the FAQ

Quick answers to the most common Allure questions.

Frequently asked.

How do I get into Allure?

When you book an Airbnb whose host is on Allure, your host sends you an invite to join. Accept it, create your account, and you’re in for the length of your stay.

How do I get the discount at a venue?

Open the Allure app, pick the venue from the map, and pay your bill at the venue as normal. At checkout, show the staff your in-app QR code — they scan it and the Allure discount is applied to your bill instantly.

Do I have to download the app from Google Play?

You can use Allure on the web at allurexp.com or download the official Android app from Google Play. Both share the same account.

Are the discounts really exclusive?

Yes — venues honour the Allure discount because they partner with us directly. You will not find these rates publicly online.

I’m a host — how do I join?

Tap "Get started" and select Host on the role screen. You’ll need an Airbnb listing URL and iCal link so Allure can detect your reservations and invite your guests automatically.

I run a venue. How do I become an Allure partner?

Tap "Get started", choose Partner, then Venue, and our team reviews each application personally.

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